Submit a Claim

Complete the Claim/Incident Reporting Form.

1.  Please ensure it contains the following information of the person making a claim:
   • Claimant’s full name, mailing address, email and telephone number
   • Contact name, mailing address, email and telephone number of the person submitting the claim (if different from above).
   • Name, address and telephone number (and email address) of any witness.
   • Date and approximate time of the accident/incident, and exact location (address or closest intersection or 911 number)
   • Brief description of what happened
   • Type of damage or injury; please include photos
   • Estimates or invoices as a result of the occurrence
   • Original signature of the person making the claim
2. You may also submit your claim in writing to claims@springwater.ca or in person at the customer service counter. Your claim must include the information listed above.

Claim process:

Your claim will be acknowledged upon receipt, and if warranted, an investigation will commence. You may be contacted by staff or the Township of Springwater’s insurance adjuster for clarification or further information. 

All claims are subject to the same investigation process. Please note that the timeline to carry out an investigation varies. 

The municipality does not provide compensation for your costs unless you provide evidence that the Township of Springwater committed a negligent act or omission, which resulted in the injury or damage. 

Like most Canadian municipalities, the Township only compensates when it is legally liable for the damage sustained. This approach reduces the costs for the taxpaying public, who ultimately bear the expense of these claims. 

The claims process does not mean the Township of Springwater is accepting liability for your claim, nor does it waive any legal rights that the Township of Springwater may rely on in matters such as these.