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      Filling cup of water from tap

      Water and Sewer

      HomeLiving HereWater and Sewer
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      More in this Section...

      • Water and Sewer
        • Inflow and Infiltration
        • Sewer
        • Source Water Protection
        • Water Conservation
        • Water Meter Replacement
        • Water Quality and Testing
        • Watering Restrictions
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      The Township of Springwater regulates municipal water and wastewater systems and rates through our Water By-law and Wastewater By-law. We issue water and wastewater bills on a quarterly basis for residential accounts and monthly for multi-residential and commercial accounts.

      Meter readings

      Our contractor, Wamco Waterworks, reads residential water meters four times per year in early May, August, November and February in Anten Mills, Midhurst, Centre Vespra, Snow Valley and a portion of Hillsdale and Phelpston that have new meters. The February billing for all remaining areas will be estimated based on your average usage over the prior two years. The Township reads water meters for commercial properties and apartment buildings monthly.

      Payment and account changes

      You must pay your water or wastewater bill by the due date. A late payment charge applies to all past due bills at a rate of 1.25% each month. Failure to pay your bill may result in the disconnection of water.

      Rates and service fees

      User charges fund the operating and capital costs of municipal water and wastewater systems.

      Water rates

      Effective February 1, 2022.

      Fixed rates

      • Residential and multi-residential buildings: $19.23 per meter per month
      • Commercial buildings: $32.05 per meter per month

      Consumption charges

      We base the water consumption charge off of usage during the previous three-month period for residential buildings and one-month period for multi-residential and commercial buildings.

      UsageRate

      0 to 15 m3/unit

      $1.76 per m3/month

      16 to 30 m3/unit

      $1.85 per m3/month

      31 to 45 m3/unit

      $2.31 per m3/month

      Over 45 m3/unit

      $3.24 per m3/month

      Wastewater rates

      Effective February 1, 2022.

      Fixed rates

      • Residential and multi-residential buildings: $36.47 per meter per month
      • Commercial buildings: $45.59 per meter per month

      Consumption charges

      We base the wastewater consumption charge off of usage during the previous three-month period for residential buildings and one-month period for multi-residential and commercial buildings. The constant consumption rate is $2.57 per m3/month and will not increase with use.

      Service fees

      The below service fees may apply:

      • Backflow preventer – $25 each
      • Connection fee – $75 per property
      • Residential meter – $530 each
      • Commercial or multi-residential meter – as per cost to the Township
      • Disconnection or reconnection – $50 per occurrence
      • Pressure reducing valve – $97

      Background study

      The current Water and Wastewater Rate Study forms our utility rates. The study delivers a long-term water and wastewater financial recovery plan to fund:

      • Current and future operations
      • Growth related capital expansion
      • Rehabilitation and eventual replacement of existing systems 

      Necessary adjustments to the utility rates are required to cover these costs. Consultants provide an updated study every few years. 

      Water meters

       How to read your water meter

      The water meter is typically located in the basement or crawlspace area of your home. Look for the water meter near your hot water heater, water softener or furnace. There are two main style of water meters, an analog water meter or a digital water meter.

       

      For digital water meters, open the flap at the top and record the digital numbers from left to right. This is the water meter reading.

       Digital water meter

      Note: The circle below the meter reading is a leak indicator. If the circle has a plus sign within it, there is constant water movement going through the meter. This may be a small or large amount of water. To find or track your leak, refer to the leak detection section below. 

       

      Any water that passes through the water meter is charged to your utility account. This includes water that is consumed by a leak.

       

      Water meter readings are obtained every three (3) months for residential properties and every month for business and multi-residential properties.

       

      The Township of Springwater now allows you to submit a water meter reading online.

       

       Leak detection

      Digital meters have a built in leak detector. If the circle located under the water meter has a plus sign within it, there is a constant flow of water going through the meter. This may be a small or large amount of water.

      • If the water meter itself is leaking, call WAMCO, our third party service provider at 647-466-5991.
      • If the digits on the water meter are continuously moving, and there are currently no taps on in the home, there is likely a leak. Check the following:
        • Toilet(s)
          • Toilets are a common cause of leaks. Conduct a dye test on your toilet by placing food colouring or dye test tablets (available at home improvement stores) in the tank at the back of your toilet. Do not flush. Wait and observe for 10-15 minutes. If colour seeps into the toilet bowl, you have a leak.
        • Taps
        • Water feed lines into a washing machine or dishwasher
        • Water softener
        • Hot water tank
        • Sprinkler system
        • Any other appliances or devices that are connected to water
      • Internal shut-off valve
        • The internal shut-off valve will have either a ball of gate valve. In the event of an emergency leak, you can shut off the water supply into your home using the internal shut-off valve. This will give you time to repair the leak or call a plumber without losing any more water.
      • Call a plumber
        • If you cannot find the cause of the leak or have found it and are unable to fix it yourself, you will need to call a plumber.

       

       High water consumption
       A sudden rise in the amount of your bill may be due to several reasons, such as:
      • A plumbing leak in toilets and/or fixtures.
      • An increase in the number of people living or working in your dwelling.
      • A dry, hot summer, resulting in higher water use.
      • An increase in the number of days in the billing period.
      • Renovations, recent landscaping, or the filling of a swimming pool or a hot tub.
      • Consecutive estimated water meter readings followed by an actual water meter reading.
        • If your water was estimated and your consumption for previous billing periods was higher than estimated, you may see an increase on your current bill.

      If you see a sudden rise in your bill, you may have a leak in your private plumbing system. All water use, including water consumed by leaks, is your responsibility and will be charged to your utility account.

       

      Due to the higher demand on watering systems during warmer months, outdoor watering restrictions are in place from June 1 to September 15 each year. The increased consumption leads to decreased potable water reserves and low water pressure. In extreme cases, it puts the water system at risk and makes it difficult to fight a fire.

      Claims

      If you have incurred costs or damages for which you believe the Township of Springwater may be responsible, you may consider your claim through our online reporting tool. In some cases, you are required to place the Township of Springwater on notice within 10 days of the accident.

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      Minesing, ON L9X 1A8

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