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      Claims

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      If you have incurred costs or damages for which you believe the Township of Springwater may be responsible, follow the process outlined below to consider your claim. In some cases, you are required to place the Township of Springwater on notice within 10 days of the accident. 

      According to the Municipal Act, the Township must receive notification in writing. 

      We suggest that in cases of damage, you contact your insurance company or broker. If the insurer believes the Township of Springwater is responsible, they may seek compensation on your behalf, as stipulated in your insurance policy. 

      Filing a Claim

      Complete the Claim/Incident Reporting Form.

      1.  Please ensure it contains the following information of the person making a claim:
        • Claimant’s full name, mailing address, email and telephone number
        • Contact name, mailing address, email and telephone number of the person submitting the claim (if different from above).
        • Name, address and telephone number (and email address) of any witness.
        • Date and approximate time of the accident/incident, and exact location (address or closest intersection or 911 number)
        • Brief description of what happened
        • Type of damage or injury; please include photos
        • Estimates or invoices as a result of the occurrence
        • Original signature of the person making the claim
      2. You may also submit your claim in writing to claims@springwater.ca or in person at the customer service counter. Your claim must include the information listed above.
      Claim Process

      Claim process:

      Your claim will be acknowledged upon receipt, and if warranted, an investigation will commence. You may be contacted by staff or the Township of Springwater’s insurance adjuster for clarification or further information. 

      All claims are subject to the same investigation process. Please note that the timeline to carry out an investigation varies. 

      Compensation

      The municipality does not provide compensation for your costs unless you provide evidence that the Township of Springwater committed a negligent act or omission, which resulted in the injury or damage. 

      Like most Canadian municipalities, the Township only compensates when it is legally liable for the damage sustained. This approach reduces the costs for the taxpaying public, who ultimately bear the expense of these claims. 

      The claims process does not mean the Township of Springwater is accepting liability for your claim, nor does it waive any legal rights that the Township of Springwater may rely on in matters such as these.

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      © 2019 Township of Springwater
      2231 Nursery Road
      Minesing, ON L9X 1A8

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