Water and Sewer

Effective February 1, 2025.

Fixed rates

• Residential and multi-residential buildings: $21.21 per meter per month
• Commercial buildings: $35.36 per meter per month

Consumption charges

We base the water consumption charge off of usage during the previous three-month period for residential buildings and one-month period for multi-residential and commercial buildings.

Effective February 1, 2025.

Fixed rates

• Residential and multi-residential buildings: $46.33 per meter per month
• Commercial buildings: $57.93 per meter per month

Consumption charges

We base the wastewater consumption charge off of usage during the previous three-month period for residential buildings and one-month period for multi-residential and commercial buildings. The constant consumption rate is $3.27 per m³/month and will not increase with use.

The below service fees may apply:

• Backflow preventer – $25 each
• Connection fee – $77 per property
• Residential meter – $845 each
• Commercial or multi-residential meter – as per cost to the Township
• Disconnection Fee – $52 per request
• Reconnection Fee – $52 per request
• Pressure reducing valve – $133.50
• Disconnection for Non-Compliance – $580

To view all of the Fees and Charges for the Township, visit our Fees and Charges page.

The current Water and Wastewater Rate Study forms our utility rates. The study delivers a long-term water and wastewater financial recovery plan to fund:

• Current and future operations
• Growth related capital expansion
• Rehabilitation and eventual replacement of existing systems

Necessary adjustments to the utility rates are required to cover these costs. Consultants provide an updated study every few years.

If you are purchasing or selling a property, please complete the notice of move form.

Please note, an owner who has opted to have rates billed directly to a tenant, is not relieved from the financial responsibility of said charges should a tenant default in payment.

When a tenant vacates a property, either the tenant or the property owner may complete the notice of move form to have the bill redirected to the property owner.

Pay your water/wastewater in any of the following ways:

• Through a pre-authorized debit (PAD) plan
  • PAD application form (online)
  • PAD cancellation form
• By mail to the municipal office (cheques only)
• In person during operating hours by cash, cheque and debit (after-hours drop box available)
• At your bank:
  • Telebanking (requires 8-digit account number, do not include the decimal)
  • Internet banking (requires 8-digit account number, do not include the decimal)
  • Direct payment (provide your water/wastewater bill)

PAD plans will not withdraw final water/wastewater bills automatically.

My Springwater is an online self-service platform that allows residents to sign up for paperless billing notifications and view their water/wastewater account balance.

To sign up:

• Visit My Springwater
• Click the ‘Sign In' button
• Select ‘Active Your Account With Us'

You will need a copy of your water/wastewater bill showing your account number and customer ID to register.

Property owners can request to turn the Townships water supply on or off for the following reasons (examples):

• to complete repairs or renovate a home or building
• to conduct work on a sprinkler system
• if they are going on an extended vacation

A minimum of 3 business days' notice is required.

If this is an emergency leak or pipe burst, please call our after-hours number at 1-888-355-1222.

Note: The Township will not turn off the water for landlord or tenant disputes.

To request for water turn off or on complete the form included below:

Request for Water Turn Off or On

Water meters are property of the Township and shall only be removed by Township appointed operators in advance of construction or demolition. (Meters should be installed and removed only by Township-appointed operators. As the meters are Township property, this helps ensure they're handled correctly and returned as needed.)

Fees

The account holder will be charged a fee for both water turn on and water turn off.

The fee is determined by Township on an annual basis. Please refer to the Fees and Charges bylaw. Charges will be added to the utility bill.

Important notes

Property owners will not be required to pay the fee if the water is turned off to fix a leak on Township property.

How to Submit a Request and What to Expect

If a contractor is making the request, the contractor must notify the property owner first.

For emergencies, please contact our after-hours number: 1-888-355-1222.

Appointments are available between 8:00 am to 4:00 pm Monday to Friday, excluding holidays.

Please ensure that someone over the age of 18 is on site during the appointment to confirm water has been safely turned on/off.

Should you need to cancel your appointment, please call the Public Works department at 705-728-4784 ext. 2012.

The water meter is typically located in the basement or crawlspace area of your home. Look for the water meter near your hot water heater, water softener or furnace. There are two main style of water meters, an analog water meter or a digital water meter.

For digital water meters, open the flap at the top and record the digital numbers from left to right. This is the water meter reading.

Note: The circle below the meter reading is a leak indicator. If the circle has a plus sign within it, there is constant water movement going through the meter. This may be a small or large amount of water. To find or track your leak, refer to the leak detection section below.

Any water that passes through the water meter is charged to your utility account. This includes water that is consumed by a leak.

Water meter readings are obtained every three (3) months for residential properties and every month for business and multi-residential properties.

The Township of Springwater now allows you to submit a water meter reading online.

Digital meters have a built in leak detector. If the circle located under the water meter has a plus sign within it, there is a constant flow of water going through the meter. This may be a small or large amount of water.

• If the water meter itself is leaking, call WAMCO, our third party service provider at 647-466-5991.
• If the digits on the water meter are continuously moving, and there are currently no taps on in the home, there is likely a leak. Check the following:
  • Toilet(s)
    • Toilets are a common cause of leaks. Conduct a dye test on your toilet by placing food colouring or dye test tablets (available at home improvement stores) in the tank at the back of your toilet. Do not flush. Wait and observe for 10-15 minutes. If colour seeps into the toilet bowl, you have a leak.
  • Taps
  • Water feed lines into a washing machine or dishwasher
  • Water softener
  • Hot water tank
  • Sprinkler system
  • Any other appliances or devices that are connected to water
• Internal shut-off valve
  • The internal shut-off valve will have either a ball of gate valve. In the event of an emergency leak, you can shut off the water supply into your home using the internal shut-off valve. This will give you time to repair the leak or call a plumber without losing any more water.
• Call a plumber
  • If you cannot find the cause of the leak or have found it and are unable to fix it yourself, you will need to call a plumber.

• A plumbing leak in toilets and/or fixtures.

• An increase in the number of people living or working in your dwelling.
• A dry, hot summer, resulting in higher water use.
• An increase in the number of days in the billing period.
• Renovations, recent landscaping, or the filling of a swimming pool or a hot tub.
• Consecutive estimated water meter readings followed by an actual water meter reading.
• If your water was estimated and your consumption for previous billing periods was higher than estimated, you may see an increase on your current bill.

If you see a sudden rise in your bill, you may have a leak in your private plumbing system. All water use, including water consumed by leaks, is your responsibility and will be charged to your utility account.

Due to the higher demand on watering systems during warmer months, outdoor watering restrictions are in place from June 1 to September 15 each year. The increased consumption leads to decreased potable water reserves and low water pressure. In extreme cases, it puts the water system at risk and makes it difficult to fight a fire.